Last updated: June 2026 · Applies to all RenterIQ purchases
RenterIQ is free to use for capturing and organising your tenancy records. A small number of higher-value outputs are available as one-time purchases. This policy explains how those purchases work and when a refund applies. It sits alongside our Terms of Use.
RenterIQ offers the following one-time purchases. The current price is always displayed at checkout before you confirm:
Payments are processed securely by Stripe. RenterIQ never sees or stores your full card details.
Our paid outputs are digital products that are generated and delivered to you immediately after payment. For that reason, we generally do not provide refunds simply for a change of mind once the report or access has been delivered to you.
You can see what you are buying before you buy it. Your first lease review is free. Walking a property and photographing every room is free, so you reach the price only after the work is done and you can see what you have. A full worked example of both the move-in and move-out reports is available in the app before you pay anything.
Changed your mind, and you have not downloaded the report yet? Write to support@renteriq.com.au within 30 days of buying and we will refund it in full. You do not have to explain why. Once you download the finished report, you have the thing you paid for, so change-of-mind refunds stop at that point. We can see whether a report has been issued, because every one carries a reference. If something is wrong with it, that is a different matter and section 4 covers you.
To be clear about what this is and is not: it is a refund of what you paid us. It is not a guarantee that you will get your bond back. What a landlord, an agent or a tribunal decides about your bond is outside our control, and any tool that promises otherwise is not being straight with you.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our products come with consumer guarantees that cannot be excluded. You are entitled to a refund, repair, or re-supply where:
Where one of these applies, we will put it right (by re-supplying the product or refunding the payment) as quickly as we can.
Email support@renteriq.com.au from the address on your account, within a reasonable time of the purchase, and include:
We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5 to 10 business days, depending on your bank.
If a payment appears to have been taken but you did not receive the product, or you see what looks like a duplicate charge, contact us and we will check the transaction record and correct any genuine error promptly. You will not be left out of pocket for something you did not receive.
For any billing or refund question, email support@renteriq.com.au. RenterIQ purchases are sold by Riyo Studio Pty Ltd (ABN 71 697 865 802), the Australian company that operates RenterIQ. For how purchases and pricing work generally, see section 7 of our Terms of Use.