Last updated: April 2026 · Applies to RenterIQ web app and landing page
These Terms of Use govern your access to and use of RenterIQ, including the website at renteriq.com.au and the progressive web application (the "App"). By using RenterIQ you agree to these terms. If you do not agree, please do not use the service.
RenterIQ is a progressive web application designed to help Australian residential tenants organise and document their tenancy. Features include:
RenterIQ is a preparation layer. We help you organise the information and documents that make up your application; we are never in the submission chain to an agent or landlord. When you apply, you submit directly through the agency's portal, email, or in person — RenterIQ does not transmit your application on your behalf.
RenterIQ also has no upload path for identity documents (driver licence, passport, Medicare, payslips, bank statements). You keep these in your own device storage and attach them directly to the agency at submission time. See our Privacy Policy for the full statement.
Features, availability, and pricing may change over time. We will provide reasonable notice of material changes.
You must be 18 years of age or older to use RenterIQ. By using the App, you confirm that you are 18 or over and have the legal capacity to enter into these terms.
RenterIQ is intended for use within Australia. While the App may be accessible internationally, it is designed around Australian tenancy law and practices and may not be applicable or accurate in other jurisdictions.
You agree to use RenterIQ only for lawful purposes and in accordance with these terms. You must not:
To produce plain-English lease summaries, inspection report drafts, and exit comparison notes, RenterIQ uses advanced third-party AI language models as an analysis engine. You acknowledge that:
The property search feature within RenterIQ links to listings and booking pages on external real estate portals (such as domain.com.au). RenterIQ does not operate, control, or take responsibility for those external websites or for the accuracy of listings displayed. Inspection bookings are made directly with the relevant real estate agency — RenterIQ is not a party to that transaction.
Your inspection data, photos, and documents are stored locally on your device. You are responsible for maintaining backups of any important documents you create using RenterIQ. We recommend exporting your entry condition report and storing it securely (e.g. in your email or cloud storage) immediately after completing it.
See our Privacy Policy for full details on how we handle information.
RenterIQ is currently in public beta. During the beta period:
We are committed to providing reasonable advance notice before any features currently offered free become paid.
RenterIQ, including its name, logo, design, and code, is the intellectual property of RenterIQ Pty Ltd. Nothing in these terms grants you any rights to the RenterIQ brand, design system, or underlying software. Reports and documents you generate using the App from your own content remain yours.
To the maximum extent permitted by Australian law, RenterIQ and its operators are not liable for any loss, damage, or adverse outcome arising from your use of the App, including reliance on automatically generated content, loss of locally stored data, or the outcome of any tenancy dispute.
Australian Consumer Law may provide you with guarantees that cannot be excluded. Where those guarantees apply, our liability is limited to re-supplying the service.
You agree to indemnify RenterIQ Pty Ltd, its directors and staff against any claim, loss or expense arising from your misuse of documents or reports generated with the App — including submitting knowingly false information to an agent, landlord, tribunal or court, or using the App to harass or defame another person. You accept that reports generated by RenterIQ are a record of your own observations; you are responsible for their accuracy.
RenterIQ uses a small number of trusted third-party providers to deliver the App. By using the App you accept their involvement in processing your data:
Further detail, including data residency, is set out in our Privacy Policy. A current list of the specific providers we use is available on request from support@renteriq.com.au.
RenterIQ is not liable for delay, unavailability or failure to perform arising from events beyond our reasonable control, including telecommunication outages, interruptions affecting our cloud infrastructure or AI sub-processors, natural disasters, cyber-attack, or action of a government or regulator.
You may stop using RenterIQ at any time. We may suspend or terminate your access if you breach these terms, misuse the App, or attempt to interfere with its security. On termination, your locally stored data remains on your device; cloud-synced data is handled in accordance with the Privacy Policy.
These terms are governed by the laws of Victoria, Australia, where RenterIQ Pty Ltd is registered. The App is designed for use across all Australian states and territories (NSW, VIC, QLD, WA, SA, TAS, ACT, NT). Tenancy law differs between jurisdictions — where your tenancy is governed by the law of another state or territory, that local law prevails over any tenancy-specific content in the App. Disputes between you and RenterIQ are subject to the exclusive jurisdiction of the courts of Victoria.
We may update these terms from time to time. We will post the updated version on this page with a revised date. Continued use of RenterIQ after changes are posted constitutes your acceptance of the revised terms.
If you have any questions about these terms, please contact us at: