RenterIQ never sends your identity documents to our servers. If you keep one in the app, it is encrypted on your device and stays there. We never receive the file, and we are never in the chain when you hand it to a landlord.
The Office of the Australian Information Commissioner has found that one of the country's largest rental application platforms over-collected personal information from renters: IDs, payslips and bank statements that didn't need to be held in the way they were. Tens of thousands of records sat on a server for years longer than necessary. When that platform was breached, the consequences fell on the renters who had no real choice but to use it.
The fix isn't another set of policies. The fix is to not have the data in the first place.
So when we built the application side of RenterIQ, we made a structural choice: your driver licence, passport, Medicare card, payslips and bank statements never travel to our servers. If you store one in the app, it is AES-GCM encrypted on your device and kept only there. The only thing that reaches your account is lightweight metadata, that you hold a document of that type and what it adds to your 100 points, never the file itself.
A privacy promise written into a policy can be revoked, reinterpreted or quietly relaxed. A commitment built into how the app works is harder to walk back. Your identity documents are held only on your device and never sent to us, so there is no central store of renter IDs on our servers, nothing for us to over-collect, and nothing sitting on a server for a breach to expose.
What we do prepare. What stays on your device.
The renter is always the one moving the documents, never RenterIQ.
iCloud, OneDrive, Google Drive, Files app, photos, wherever you already keep important documents.
Profile, employment, references, cover letter, the application one-pager. That's the part RenterIQ helps with.
Most Australian agencies use 1Form, Snug, Domain Apply, Ignite or REA. Some accept email applications.
Upload your licence, Medicare and payslips at that moment, from your own storage. RenterIQ is never in between.
Screenshot the submission page or save the receipt email. That goes in your own files as proof.
This design choice has costs. The renter does a few seconds more work at submission than they would on a platform that holds everything centrally. There's no "single dashboard" of every ID document we hold for them, because we don't hold any. A renter who loses their phone and forgets which folder their licence lives in won't find it on RenterIQ either.
That's the trade-off, and we think it's the right one. The cost of holding sensitive data is paid every day, and only sometimes by the platform that holds it. The renter shouldn't pay that cost so we can have a smoother sign-up flow.
RenterIQ helps you organise the part of an application you'd be retyping a dozen times anyway. The IDs stay where they always should have stayed, with you.
Open the App → Read the full privacy policy