RenterIQ has no place to upload identity documents, so they never reach our servers. You send them to the agency yourself, through their form or portal. We never receive the file, and we are never in the chain when you hand it over.
In April 2026 the Office of the Australian Information Commissioner found that one of the country's largest rental application platforms collected more personal information from renters than it needed, such as gender, student status and visa details, and used design that pushed renters into sharing it. Renters often have no real choice but to use these platforms, so they carry the risk when too much is collected.
The fix isn't another set of policies. The fix is to not have the data in the first place.
So when we built the application side of RenterIQ, we made a structural choice: your driver licence, passport, Medicare card, payslips and bank statements never travel to our servers. The app has no upload for them. Your resume holds the details you type, like your work and rental history, and you attach the documents directly with the agency.
A privacy promise written into a policy can be revoked, reinterpreted or quietly relaxed. A commitment built into how the app works is harder to walk back. Your identity documents are never sent to us, so there is no central store of renter IDs on our servers, nothing for us to over-collect, and nothing sitting on a server for a breach to expose.
What we help you prepare. What we never take.
Saved on your device, and to your account when you're signed in, so it's ready next time.
The renter is always the one moving the documents, never RenterIQ.
iCloud, OneDrive, Google Drive, Files app, photos, wherever you already keep important documents.
Profile, employment, references, cover letter, the application one-pager. That's the part RenterIQ helps with.
Most Australian agencies use 1Form, Snug, Domain Apply, Ignite or REA. Some accept email applications.
Upload your licence, Medicare and payslips at that moment, from your own storage. RenterIQ is never in between.
Screenshot the submission page or save the receipt email. That goes in your own files as proof.
This design choice has costs. The renter does a few seconds more work at submission than they would on a platform that holds everything centrally. There's no "single dashboard" of every ID document we hold for them, because we don't hold any. A renter who loses their phone and forgets which folder their licence lives in won't find it on RenterIQ either.
That's the trade-off, and we think it's the right one. The cost of holding sensitive data is paid every day, and only sometimes by the platform that holds it. The renter shouldn't pay that cost so we can have a smoother sign-up flow.
RenterIQ helps you organise the part of an application you'd be retyping a dozen times anyway. The IDs stay where they always should have stayed, with you.
Open the App → Read the full privacy policy